FAQs - minouche – Minouche
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FAQs


WHERE DO YOU SHIP FROM?

All items are shipped from Sydney, Australia, within three business days of ordering (next business day for express shipping).  For more information, please see our shipping page

WHAT SIZES DO YOU OFFER?

Currently items are available from size 00 (3-6 months) up to 10 years of age.  Please see our size guide for more information.

RETURNS & EXCHANGES

We are happy to exchange/refund unworn items, in the same condition as they were when you received them. Please email us at hello@minouche.com.au within 7 days or receipt of item(s) should you wish to return or exchange.

Refunds will only be offered if you received damaged items.  In other cases an exchange or credit note will be offered. 

Please note that all items are made in a boutique production environment, and therefore a small variation in pieces within each size can occur.   If you receive an item that is the incorrect size for your child, you can return it for a different size or a credit note.

If your return/refund is approved, you will either receive store credit, or a refund via the same method as the goods were paid for.

Please note you will be required to pay postage costs (in both directions) for exchanges, we strongly recommend you use a tracked mail service as we can’t accept responsibility for goods lost along the way. 

** there are no refunds or exchanges for change of mind/incorrect sizes purchased on sale items; returns will only be accepted if items are damaged **

RECEIPTS/ORDER CONFIRMATION

Tax Invoices (receipts) and order confirmations will be emailed to you after purchase.  If you would like a printed copy mailed with your order, please advise at checkout, or via email.